{"product_id":"building-great-customer-experiences","title":"Building Great Customer Experiences","description":"\u003cp\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Shaw, Colin\u003c\/p\u003e\u003cp\u003e\u003cb\u003eBrand:\u003c\/b\u003e MACMILLAN\u003c\/p\u003e\u003cp\u003e\u003cb\u003eEdition:\u003c\/b\u003e 2002\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFormat:\u003c\/b\u003e Illustrated\u003c\/p\u003e\u003cp\u003e\u003cb\u003eNumber Of Pages:\u003c\/b\u003e 240\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePartNumber:\u003c\/b\u003e 43187-11961\u003c\/p\u003e\u003cp\u003e\u003cb\u003eRelease Date:\u003c\/b\u003e 13-09-2002\u003c\/p\u003e\u003cp\u003e\u003cb\u003eDetails:\u003c\/b\u003e This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eEAN:\u003c\/b\u003e 9780333990131\u003c\/p\u003e\u003cp\u003e\u003cb\u003eModel:\u003c\/b\u003e 43187-11961\u003c\/p\u003e\u003cp\u003e\u003cb\u003eLanguages:\u003c\/b\u003e English\u003c\/p\u003e\u003cp\u003e\u003cb\u003eBinding:\u003c\/b\u003e hardcover\u003c\/p\u003e\u003cp\u003e\u003cb\u003eItem Condition:\u003c\/b\u003e New\u003c\/p\u003e","brand":"MACMILLAN","offers":[{"title":"Default Title","offer_id":52597381497159,"sku":"AX-Q2QU-GR3H","price":29.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0293\/7474\/2572\/files\/61UQf2_i0XL.jpg?v=1761081185","url":"https:\/\/www.pigeonhousebooks.com\/products\/building-great-customer-experiences","provider":"Pigeonhouse Books, Dublin","version":"1.0","type":"link"}